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BlisterDick
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Ghetto, I need help with Win8

Trying to install itunes on my mom's laptop to backup her iphone but I can't install any programs. I've got her account level at Administrator and I've tried running programs as admin to no avail. Can't install ccleaner, itunes, etc. Can't run program updates such as those for FF and Norton.
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Old 12-29-2014, 01:53 PM BlisterDick is online now  
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ben416
 
Quote:
Originally Posted by BlisterDick View Post
Trying to install itunes on my mom's laptop to backup her iphone but I can't install any programs. I've got her account level at Administrator and I've tried running programs as admin to no avail. Can't install ccleaner, itunes, etc. Can't run program updates such as those for FF and Norton.

Virus....

Try running Norton Power Cleaner if you can't find anything with a normal virus scan. Sadly ComboFix doesn't work on Win 8. Junk ware removal tool and ADWcleaner are good too.

Bleepingcomputer.com has lots of good tools like these.

Lots of nasty trojans now a days, that hide very well, at least until you try to download, install, or update something. Then you see the symptoms.

Edit: Just do the backup via iCloud for now. It is just as effective and you don't need iTunes working to do it.
Old 12-29-2014, 02:23 PM ben416 is offline  
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RazorWind
 
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Quote:
Originally Posted by BlisterDick View Post
Trying to install itunes on my mom's laptop to backup her iphone but I can't install any programs. I've got her account level at Administrator and I've tried running programs as admin to no avail. Can't install ccleaner, itunes, etc. Can't run program updates such as those for FF and Norton.

So... What happens when you do try to run any of those? Does it tell you you that you don't have permission?
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Old 12-29-2014, 02:28 PM RazorWind is offline  
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brown card
 
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Probably SafeScreen or whatever I can't remember
Old 12-29-2014, 02:41 PM brown card is offline  
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brown card
 
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"SmartScreen Filter" is what I was thinking but ... no that's IE related

describe the series of events when you try to install a program
Old 12-29-2014, 02:41 PM brown card is offline  
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pyramid
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have you tried rebooting it?
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Old 12-29-2014, 03:41 PM pyramid is offline  
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pyramid
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by any chance does that machine have norton on it?

uninstall norton, reboot...
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Old 12-29-2014, 03:44 PM pyramid is offline  
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pyramid
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have you tried right clicking the install files clicking "run as admin"?

sometimes you need to do this even if your account is already in the admin group.
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Old 12-29-2014, 03:48 PM pyramid is offline  
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OlderBoy
 
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yeah u gotta right-click, Run as admin
Old 12-29-2014, 04:45 PM OlderBoy is offline  
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brown card
 
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is this your moms "work-issued" laptop by any chance?
Old 12-29-2014, 04:59 PM brown card is offline  
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pyramid
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so... was the issue solved?

can we close this ticket?
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Old 12-29-2014, 05:35 PM pyramid is offline  
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pyramid
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Quote:
Originally Posted by brown card View Post
is this your moms "work-issued" laptop by any chance?

good question.
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Old 12-29-2014, 05:35 PM pyramid is offline  
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mikeawesome
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murder suicide at bd's moms house
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Old 12-29-2014, 05:48 PM mikeawesome is offline  
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the only survivor was the dog who peed on the tree.
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Old 12-29-2014, 06:03 PM pyramid is offline  
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mikeawesome
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RIP bd
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Old 12-29-2014, 06:19 PM mikeawesome is offline  
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