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boobie poo bear luv hugs
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Ghetto, I need help with Win8
Trying to install itunes on my mom's laptop to backup her iphone but I can't install any programs. I've got her account level at Administrator and I've tried running programs as admin to no avail. Can't install ccleaner, itunes, etc. Can't run program updates such as those for FF and Norton.
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12-29-2014, 12:53 PM
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#1
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Quote:
Virus....  Try running Norton Power Cleaner if you can't find anything with a normal virus scan. Sadly ComboFix doesn't work on Win 8. Junk ware removal tool and ADWcleaner are good too. Bleepingcomputer.com has lots of good tools like these. Lots of nasty trojans now a days, that hide very well, at least until you try to download, install, or update something. Then you see the symptoms. Edit: Just do the backup via iCloud for now. It is just as effective and you don't need iTunes working to do it. |
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12-29-2014, 01:23 PM
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#2
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Quote:
So... What happens when you do try to run any of those? Does it tell you you that you don't have permission?
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90f54f9cfb4106d1ef0e6a82e53f14 |
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12-29-2014, 01:28 PM
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#3
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Probably SafeScreen or whatever
 I can't remember |
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12-29-2014, 01:41 PM
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#4
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"SmartScreen Filter" is what I was thinking but ... no that's IE related
describe the series of events when you try to install a program |
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12-29-2014, 01:41 PM
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#5
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COORS LIGHTSPEED: ENGAGED
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have you tried rebooting it?
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 02:41 PM
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#6
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COORS LIGHTSPEED: ENGAGED
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by any chance does that machine have norton on it?
uninstall norton, reboot...
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 02:44 PM
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#7
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COORS LIGHTSPEED: ENGAGED
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have you tried right clicking the install files clicking "run as admin"?
sometimes you need to do this even if your account is already in the admin group.
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 02:48 PM
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#8
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yeah u gotta right-click, Run as admin
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12-29-2014, 03:45 PM
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#9
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is this your moms "work-issued" laptop by any chance?
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12-29-2014, 03:59 PM
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#10
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COORS LIGHTSPEED: ENGAGED
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so... was the issue solved?
can we close this ticket?
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 04:35 PM
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#11
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COORS LIGHTSPEED: ENGAGED
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Quote:
good question.
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 04:35 PM
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#12
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Baloneyflaps is my lord. I have asked him into my heart.
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murder suicide at bd's moms house
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RIP Malamute |
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12-29-2014, 04:48 PM
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#13
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COORS LIGHTSPEED: ENGAGED
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the only survivor was the dog who peed on the tree.
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http://en.wikipedia.org/wiki/The_Monsters_Are_Due_on_Maple_Street |
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12-29-2014, 05:03 PM
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#14
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Baloneyflaps is my lord. I have asked him into my heart.
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RIP bd
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RIP Malamute |
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12-29-2014, 05:19 PM
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#15
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